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Hold your agents accountable
Stop hours of manual QA while AI runs support
We sold, built, and deployed enterprise conversational AI for the largest CX vendors. Despite automating support, our customers were still spending hours manually reviewing chats and calls, or worse, trusting metrics from their vendors. Not anymore.
One control plane for every agent: no time sampling chats or calls, catch the failures a sample would miss, route on real KPIs, and a score that does not come from the vendor.
When latency, errors, or quality trip a gate, the next vendor in the chain takes the next session. Traffic follows your scorecard — cost, quality, and health — not a three-year RFP winner.
When you run a vendor POC, the chats, calls, and dashboards still sit with that vendor. Their report is not a score you can take to the rest of the business.
We hook into the live stream you already have. Sessions stay with the vendor. Scoring happens on your side, against one definition of quality, while the POC is still running.
